Shipping Policy – Maplex

Order Processing

All orders are processed within 5-8 Business days  (excluding weekends and holidays).
Once your order has been shipped, you will receive a confirmation email with tracking information.

Please note that during high-demand periods (such as product drops, sales, or holidays), processing times may be slightly extended.

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Shipping Times

Estimated delivery times:

• Canada: 3–7 business days

• United States: 5–10 business days

• International: 7–15 business days

Shipping times are estimates and may vary depending on your location and carrier delays.

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Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer free shipping promotions from time to time. These will be clearly displayed on our website.

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Order Tracking

Once your order has shipped, you will receive a tracking number via email.
Please allow 24–48 hours for tracking updates to appear.

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Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, and taxes.
These charges are the responsibility of the customer and are not included in the shipping cost.

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Incorrect Address

Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.

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Lost or Stolen Packages

Maplex is not responsible for lost or stolen packages once they are marked as delivered.
If you experience any issues, please contact the shipping carrier directly.

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Contact Us

If you have any questions about your order or shipping, feel free to contact us at:

Email: maplexclothing@gmail.com